Refund Policy | Keevan Store

Last updated: June 2026

Because digital products on Keevan Store are delivered instantly after payment confirmation, refunds are not automatic. Each request is reviewed case by case based on the specific circumstances.

When refunds may be issued

Refunds may be considered in the following situations:

Duplicate payment — if a buyer was charged more than once for the same product due to a technical error.
Failed delivery — if the download link does not work and support cannot resolve the issue.
Unauthorized purchase — if a transaction was made without the buyer's consent.
Technical error — if a platform bug caused incorrect pricing, file mismatch, or other verifiable issues.

How to request a refund

Buyers can initiate a refund request at /request-refund by looking up their order using the email address used at checkout. After submitting a reason, the request is reviewed by platform administrators.

Once a refund is approved, the amount is reversed through the original payment method via Pesapal. Refunds typically process within 5–10 business days depending on the payment method.

Last updated: June 2026

Because digital products on Keevan Store are delivered instantly after payment confirmation, refunds are not automatic. Each request is reviewed case by case based on the specific circumstances.

When refunds may be issued

Refunds may be considered in the following situations:

Duplicate payment — if a buyer was charged more than once for the same product due to a technical error.
Failed delivery — if the download link does not work and support cannot resolve the issue.
Unauthorized purchase — if a transaction was made without the buyer's consent.
Technical error — if a platform bug caused incorrect pricing, file mismatch, or other verifiable issues.

How to request a refund

Once a refund is approved, the amount is reversed through the original payment method via Pesapal. Refunds typically process within 5–10 business days depending on the payment method.