Answers
Answers to the most common questions about selling and buying digital products on Keevan Store. If you do not find what you are looking for, reach out via WhatsApp.
Keevan Store is a creator commerce platform for East African authors, educators, coaches, and digital creators to sell e-books, guides, templates, and digital products directly to customers through branded storefronts.
No. Buyers can pay securely through Pesapal using mobile money, card, or bank transfer and download their file instantly — no account creation required.
Keevan Store collects payments from buyers, records earnings in your creator dashboard, and processes manual withdrawal requests once your balance reaches the minimum threshold.
The minimum withdrawal depends on your store's currency: 50,000 UGX, 1,500 KES, 30,000 TZS, 20,000 RWF, or 20 USD. You can request a payout anytime your available balance meets the threshold.
Keevan Store has no monthly fees. Creators pay a 10% platform commission on each successful sale. If you do not sell anything, you pay nothing.
The 10% commission covers payment processing, secure file storage and delivery, analytics and dashboards, customer support, and platform administration.
Keevan Store supports PDF, EPUB, MOBI, and ZIP files up to 4 MB per upload. These formats cover e-books, guides, worksheets, templates, and bundled resources.
Yes. Your creator dashboard lets you edit product titles, descriptions, prices, and uploaded files at any time.
After Pesapal confirms payment, Keevan Store generates a signed, time-limited download URL that the customer can access immediately. No manual delivery required.
Keevan Store uses server-side verification that cross-checks the payment reference with Pesapal's transaction status API. The file is only unlocked when payment is confirmed.
Buyers pay through Pesapal, which supports mobile money (MTN, Airtel), debit and credit cards, and bank transfers.
Yes. Files are stored securely in cloud storage with signed, expiring download URLs. Only verified purchasers can access the download link. Payment verification happens server-side before any file access.
Yes. The analytics dashboard shows product and store page views, purchase counts, download numbers, and conversion rates.
Any East African creator who owns the rights to their content. Authors, educators, course creators, template designers, and digital artists. Currently serving Uganda, Kenya, Tanzania, and Rwanda.
No. Sign up, upload your file, set your price, and your store is live. No coding, no design, no hosting setup.
Because digital products are delivered instantly after payment, refunds are handled case by case. Contact support if there was a duplicate charge, failed delivery, or verified error.
Support is available via WhatsApp at the phone number listed on the contact page. You can also visit the contact page for more information.
Keevan Store is a web-based platform optimized for all devices. Creator dashboards and customer storefronts work on mobile browsers without installing an app.
Yes. Creators can upload and manage multiple digital products under their single store. Each product gets its own page and purchase link.
Withdrawal requests are typically processed within 1–3 business days after submission. You will be notified once the payout is completed.
Our support team is ready to help you get started.
