Welcome to Keevan Store. We specialize in selling digital products, including HTML templates, Excel templates, checklists, content creator prompts, freelancer tools, business tools, architect resources, kids’ books, and website templates.
Because our products are delivered digitally, this Refund Policy explains clearly how refunds, cancellations, and access work.
1. Nature of Digital Products
All products sold on Keevan Store are intangible digital downloads delivered electronically after successful payment.
Due to the nature of digital products:
- Products cannot be “returned.”
- Files cannot be physically recovered once downloaded
- Access is granted immediately after purchase
For this reason, we maintain a strict but fair digital product refund policy.
2. No Refund Policy for Digital Downloads
All sales are final.
We do not offer refunds for:
- Change of mind
- Accidental purchases
- Lack of technical knowledge
- Incompatibility due to failure to read product description
- Downloaded digital files
- Discounted or promotional products
- Duplicate purchases (unless charged twice due to system error)
By completing a purchase, you acknowledge that you understand this digital goods refund policy.
3. Refund Eligibility (Exceptional Cases)
Refunds may be granted only in the following cases:
A. Duplicate Payment
If you were charged twice for the same product due to a payment processing error.
B. Corrupted or Inaccessible File
If the product file is damaged, incomplete, or cannot be opened, and we are unable to provide a working replacement.
C. Product Not Delivered
If payment was completed but you did not receive access or download instructions.
In these cases, you must contact us within 7 days of purchase.
4. How to Request a Refund
To request a refund review, contact us with the following:
- Full name
- Order number
- Email used during purchase
- Payment receipt or transaction ID
- Clear explanation of the issue
Send requests to: info@keevanstore.in
We aim to respond within 24–72 hours.
5. Technical Support Instead of Refunds
Before requesting a refund, we strongly encourage customers to contact us for:
- Installation guidance
- File access assistance
- Template usage support
- Download troubleshooting
Most issues can be resolved quickly through support.
6. Chargebacks & Payment Disputes
Filing a chargeback without contacting us first may result in:
- Immediate account suspension
- Permanent access restriction
- Blocking from future purchases
We are committed to fair resolution and encourage direct communication first.
7. Product Description Accuracy
We strive to provide:
- Clear product descriptions
- Feature breakdowns
- Compatibility details
- Screenshots and previews
- Usage information
Please read the full product description carefully before purchasing.
8. Updates to This Refund Policy
Keevan Store reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with the revised effective date.
9. Contact Information
If you have any questions regarding this Refund Policy, please contact:
Keevan Store
Website: https://keevanstore.in
Email: info@keevanstore.in